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SHIPPING & RETURNS

Shipping Policy

Thank you for choosing Wheel Up | On The Rise as your trusted source for premium cycling gear and accessories.

 

We are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines our shipping methods, delivery times, and related information to ensure you are well-informed about the shipping process.

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  1. Order Processing: Once you place an order with us, our team will process it within [2] business days. We strive to ship out orders as quickly as possible, and you will receive a confirmation email with your order details once it is processed.

  2. Shipping Methods: We offer a range of shipping options to accommodate your needs: a. Standard Shipping: Our standard shipping option typically delivers your order within [4] business days after processing. Please note that delivery times may vary based on your location and any unforeseen circumstances.

b. Express Shipping: For customers who need their orders urgently, we offer express shipping. This option will deliver your order within [2] business days after processing, ensuring a faster delivery time.

  1. Shipping Costs: Shipping costs will vary depending on the shipping method chosen and your delivery location. The applicable shipping fees will be displayed at checkout before you finalize your order. Occasionally, we may offer free shipping promotions, so be sure to check for any ongoing offers.

  2. Order Tracking: We understand the importance of tracking your order. As soon as your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package throughout the delivery process.

  3. International Shipping: Wheel Up | On The Rise proudly ships internationally to various destinations. However, please note that international shipping may incur additional fees, including customs duties, taxes, and brokerage charges. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information on potential charges.

  4. Delivery Timeframe: While we make every effort to ensure timely deliveries, please understand that delivery times may vary due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing. For international shipments, customs clearance procedures can also impact delivery times.

  5. Address Accuracy: To avoid shipping delays or misdeliveries, please ensure that your shipping address is accurate and complete. We are not responsible for shipments that are delayed or lost due to incorrect address information provided by the customer.

  6. Delivery Issues: If you encounter any issues with your delivery, such as damaged or missing items, please contact our customer support team as soon as possible at [support@wheelupotr.com]. We will work diligently to resolve any problems and ensure your satisfaction.

  7. Order Modification: If you need to modify your shipping address or make any changes to your order after it has been placed, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not already been shipped.

  8. Contact Us: If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at [support@wheelupotr.com].

 

Ride Onward with Wheel Up | On The Rise!

Return & Exchange Policy

Thank you for shopping with [Wheel  Up | On The Rise].

 

We are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your satisfaction.

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  1. Return Eligibility: To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 14 days of the purchase date.

  • The item(s) must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.

  • The product(s) must be from our official [Wheel Up | On The Rise] website or an authorized retailer.

  1. How to Initiate a Return: To initiate a return, please follow these steps: a. Contact our customer support team at [support@wheelupotr.com] to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return. b. Our customer support team will provide you with a return authorization number (RMA) and further instructions on how to return the item(s).

  2. Return Shipping: a. If the return is due to our error (e.g., incorrect item shipped, defective product), we will provide a prepaid shipping label or arrange for the item(s) to be picked up at no cost to you. b. If the return is not due to our error (e.g., change of mind, wrong size ordered), you will be responsible for the return shipping costs. Please ship the item(s) back to us using a trackable and insured shipping method to ensure safe delivery.

  3. Refunds and Processing: a. Once we receive and inspect the returned item(s), we will notify you of the status of your return and refund. b. If the return meets our eligibility criteria, we will process the refund back to your original payment method within [7] business days. Please note that it may take additional time for your financial institution to process the refund.

  4. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process mentioned above and indicate your desire for an exchange when contacting our customer support team. Exchanges are subject to availability.

  5. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, such as used helmets, mouthguards, and undergarments. Additionally, custom-made or personalized items cannot be returned unless they are defective.

  6. Warranty: Our products are built to last, and we stand behind their quality. If you encounter any manufacturing defects within the specified warranty period, please refer to our warranty policy for further assistance.

  7. Contact Us: If you have any questions, concerns, or need assistance with the returns process, please reach out to our customer support team at [support@wheelupotr.com].

Please note that our returns policy applies to online purchases made directly through our official [Wheel Up | On TheRise] website or authorized retailers. If you purchased our products through a third-party seller, please contact them directly for their return and refund policies.

We appreciate your business and hope that you enjoy your [Action Sports Brand] products to the fullest. Ride with confidence and style!

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Wheel Up | On The Rise

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